1. INTRODUCTION
Indigo Signs (referred to as “we”, “us”, or “our”) values your trust in our services. We are a South African-based company dedicated to providing high-quality printable products through our e-commerce platform, available at https://indigosigns.co.za/ (referred to as the “Service”). By accessing and using our Service, you consent to the terms outlined in this Privacy Policy.
2. Data Collected
Data Storage Location: Our website is hosted on servers located in South Africa, ensuring that your data remains within the country’s jurisdiction and is subject to local data protection laws.
Registration Data: When you register on our website, we collect and store your chosen username, email address, and any additional personal information provided in your user profile. You have the right to access, modify, or delete your personal information, except for your username which cannot be changed. Website administrators may also access and edit this information.
Purchase Data: In order to provide product support and other customer services, we collect and store your purchase details along with relevant user data.
Support Data: If you submit support tickets for assistance, the information you provide is transmitted securely to our support team for resolution. Our support system complies with applicable data protection laws.
Comments: When you leave comments on our website, we collect the data entered in the comments form, as well as your IP address and browser user agent string for spam detection purposes.
Contact Form: Information submitted through our contact form is forwarded to our company email for customer service purposes only.
Google Analytics: We use Google Analytics to anonymously track and report website usage statistics. No personally identifiable information is stored or shared. You may opt-out of Google Analytics tracking through the provided link.
3. Embedded Content
Our website may include embedded content, such as videos from YouTube or social media plugins. These embedded elements may collect data, use cookies, and track user interactions. Please refer to the privacy policies of the respective third-party services for more information.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
Our website may contain links to third-party websites whose privacy practices may differ from ours. We are not responsible for the privacy policies or practices of these third-party sites and encourage you to review their policies before providing any personal information.
7. HOW LONG WE RETAIN YOUR DATA
We retain support tickets and comment metadata until you request their removal. If you have a registered account on our website, your personal information is stored as long as your account remains active. You may request the deletion of your personal data, with the understanding that certain information may need to be retained for administrative, legal, or security purposes.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
You have the right to request a copy of your personal data stored on our website and request its deletion, subject to certain limitations. We are committed to complying with applicable data protection regulations and supporting your data rights.
10. THIRD PARTY WEBSITES
We reserve the right to amend this Privacy Policy at any time. Any changes will be reflected on this page, and your continued use of our services constitutes acceptance of the updated Privacy Policy.
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at admin@indigosigns.co.za
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to Indigo Signs, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We reserve the right to amend this Privacy Policy at any time. Any changes will be reflected on this page, and your continued use of our services constitutes acceptance of the updated Privacy Policy.
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at admin@indigosigns.co.za.